Store Manager | Gorjana

About The Role:

As the Store Manager, you are responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand. 


Your Day to Day May Include:

  • Sales Leadership
    • Responsible for overall store performance and KPI’s
    • Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole 
    • Experienced in creating effective action plans to maintain or improve performance 
    • Knowledgeable in how to build new and repeat business through customer clienteling 
  • Training + Development
    • Proven track record in recruiting, onboarding, and developing both internal and external talent 
    • Effective in your communication style, and your messaging energizes and encourages others to want to work together 
    • Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
    • Capable of clearly communicating new initiatives and goals in a timely and effective manner 
  • Customer Service
    • Passionate about providing the best customer experience to purchasing and non-purchasing customers 
    • Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation 
    • Capable of leading and coaching through return policies, while also prioritizing the overall customer experience 
    • Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
    • Capable of leading execution of brand visual standards and updates
  • Operations:
    • Capable of executing daily store operations in a timely and efficient manner 
    • Experienced in scheduling team members to the needs of the business and budget
    • Experienced in managing store inventory with a high level of detail and organization per SOPs 
    • Willing and capable of leading opening / closing duties


You could be great for this role if:

  • You are adaptable and easily manage change
  • You are organized and have excellent time management skills
  • You have an eye for spotting and recruiting talent
  • You are motivated and results driven
  • You are coachable and receive feedback
  • You are passionate about the gorjana brand