Stockroom Associate

What’s the role about?
As part of our Brickell team you’ll be joining our store in Miami on part-time basis as our Stockroom Associate, who is responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

Positively Promotes the Brand

  • Represents the brand to the highest standard in their personal styling, grooming standards, demeanour and overall appearance
  • Confident in conveying to customers their knowledge of brand history, design process and our global omni-channel business
  • Conducts themselves in line with company values
  • Adapts well to change
  • Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness
  • Inquisitive and keeps up to date with company news

Provides an Elevated Customer Service

  • Delivers a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points
  • Prioritises the customer making sure that they always feel appreciated and valued
  • Demonstrates they are an expert by inspiring and advising customers with all available products and services
  • Builds and nurtures customer relationships, creating a loyal customer base
  • Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers

Meets Targets and Delivers expected Results

  • Is aware of the store and their own individual targets and KPI’s
  • Delivers personal sales targets and KPIs
  • Uses all tools and services available to achieve personal targets
  • Understand how the store and business makes and (loses) money
  • Understands what is required of them in their role and how they impact their business

Maintains a Safe and Operationally Efficient Store Environment

  • Adheres to all company policies and procedures
  • Follows H&S procedures including how to minimize, resolve or report any potential hazards
  • Completes all stock in and out processes accurately and to required deadlines
  • Protects the store from any potential of loss i.e. stock, financial or data
  • Knows how to process all online order deadlines
  • Follows all operational and cash handling procedures correctly
  • Works with a sense of urgency, effectively balancing multiple requests and tasks and meets deadlines

Contributes to a High Performing Team

  • Communicate effectively with other team members
  • Takes responsibility for their own development and completes required training
  • Responds positively to feedback, seeing it as an opportunity to grow
  • Understands how their behaviour can impact the team
  • Supports other team members succeed
  • Contributes to a positive store environment
  • Is reliable, completing all task and requests as required
  • Understands when to escalate an issue or difficult situation to Management
  • Contributes to a diverse and inclusive environment