Sales Associate


Observable Skill Requirements

• Represents the brand to the highest standard in their personal styling, grooming standards, demeanour and overall appearance

• Confident in conveying to customers their knowledge of brand history, design process and our global omni-channel business

• Conducts themselves in line with company values

• Adapts well to change

• Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness

• Inquisitive and keeps up to date with company news

• Delivers a personalized service experience using the Reiss Experience CIC philosophy, across all customer interactions and touchpoints

• Prioritises the customer making sure that they always feel appreciated and valued

• Demonstrates they are an expert by inspiring and advising customers with all available products and services

• Builds and nurtures customer relationships, creating a loyal customer base

• Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers

• Is aware of the store and their own individual targets and KPI’s

• Delivers personal sales targets and KPIs

• Uses all tools and services available to achieve personal targets

• Understand how the store and business makes and (loses) money

• Understands what is required of them in their role and how they impact their business

• Adheres to all company policies and procedures

• Follows H&S procedures including how to minimize, resolve or report any potential hazards

• Completes all stock in and out processes accurately and to required deadlines

• Protects the store from any potential of loss i.e. stock, financial or data

• Knows how to process all online order deadlines

• Follows all operational and cash handling procedures correctly

• Works with a sense of urgency, effectively balancing multiple requests and tasks and meets deadlines

• Communicate effectively with other team members

• Takes responsibility for their own development and completes required training

• Responds positively to feedback, seeing it as an opportunity to grow

• Understands how their behavior can impact the team

• Supports other team members to succeed

• Contributes to a positive store environment

• Is reliable, completing all task and requests as required

• Understands when to escalate an issue or difficult situation to Management

• Contributes to a diverse and inclusive environment

This list is not exhaustive, at times you maybe required to take on additional responsibilities.